Frequently Asked Questions

Popular Questions

  • What is the Minimum Order Quantity for custom masks?

    Our MOQ (minimum order quantity) is only 24 pieces per design!
  • How much does it cost to print my own mask?

    We offer volume discounts, the more you order the less you pay! Our price range is between 10 USD to 3 USD per piece. Click the chat buton at the bottom of the page to receive FREE MOCKUPS and a personalized quotation.

Orders & Shipping

  • How long will my order take to arrive?

    After you have approved the mockups and payment is received, your order will be at your door within 12 to 18 days depending on DHL and customs.
  • Do you ship internationally?

    Not only we do ship worldwide, but door to door International shipping by DHL Express is already included in our prices!
  • Can I track my order?

    Yes, you will be provided with a DHL tracking number so you can track your shipment at anytime.

Payments Methods

  • What type of payments methods do you accept?

    We accept Credit Cards, Paypal and Bank Wiretransfers.


Materials & Care

  • What type of fabric do you use?

    Outer layers are made of 100% Polyester Dry-FIT Microfiber (160gsm) and Inner layer is made of 100% semi-combed C32 Cotton (160gsm).
  • How do I have to clean your masks?

    We are using T-shirt grade quality fabric to garantee a comfortable breathing. Our products don't shrink or fade and they are ultra soft. You should machine wash them daily at 60°C.

About Masks Custom

  • Why should I order from you?

    We are a one stop service fabric face mask supplier, we assist you at every step of the process. Design work, mockup, sampling, production and shipping. You can reach out to us 24/7 in 6 differents languages.
  • Can you handle Bulk and Wholesale orders?

    This is what we do! Our production capacity is 3,000 pieces per day, all our masks are handmade and packed individualy before to be shipped over to you.
  • Can I brand your products?

    Yes, we can provide you with woven labels, printed labels, hang tags and branded packaging with your company or brand logo.
  • What is your experience dealing with B2B customers?

    It is our field of expertise for over 10 years, we perfectly understand your needs and expectations, we aim at exceeding them for every order we handle.

Order fulfillment process

From the first contact to delivery in 15 days here are all the steps of the order process. Don't worry we will assist you with all these steps so it is smooth and steady for you.

  • First contact - 15 minutes

    Dont wait hours for an email answer, start your order process instantly using our live chat on Whats App or Facebook!

  • Mockups design
    Share your vision with us and within a day our designers will send you your free mockups. Don't spend a dime before being sure of the outcome.
  • Mockups approval - Duration is up to you
    Give us your feedback on the mockups, as soon as you approve the designs, you can proceed with the payment
  • Payment - A few minutes if you pay with Credit Card
    Pay with a credit card for instant confirmation, if you choose Bank Wiretransfer, payment confirmation can take up to 5 opening days.
  • Production - 7 to 10 Days
    This step duration depends on production availability and quantities. However, beating our 7 days deadline is our favorite hobby.
  • Shipping - 3 to 5 opening days
    Of course this is not in our hands as we can't control DHL and customs. But we ship worldwide on daily basis and rarely shipping takes longer than 5 opening days.
  • Your personalized face masks in your hands in 10 to 18 days!

    Not later than last week we delivered an order in 7 days, don't listen the above statment!

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